Usually from India and operating out of boiler rooms, these scammers call people in the U.S, Canada, the UK, and Australia whom they find in the phone directory.
The scam is straightforward: pretend to be calling from Microsoft, gain remote control of the machine, trick the victim with fake error reports and collect the money.
If you ever get a call from a Microsoft or Windows tech support agent out of the blue, the best thing to do is simply hang up. Scammers like to use VoIP technology so their actual number and location are hidden. Their calls are almost free which is why they can do this 24/7.
As per Microsoft:
“You will never receive a legitimate call from Microsoft or our partners to charge you for computer fixes.“
Toll-Free Numbers (TFN) for fraudulent tech support companies
Located in India but also in the US, these companies heavily advertise on popular search engines as well as websites with high traffic. People call them for assistance and get fooled with similar techniques employed by Indian cold callers.
Another source for these companies comes from some of their existing customers or customers of parent companies sent to them. The remote technician upsells the customer who only came to activate their software but ends up forking hundreds of dollars on “Windows support”.
Fake pop ups claiming your computer is infected (reminding of FakeAV) are used by scammers to reel in innocent victims.
If you decide to call in for remote computer assistance, you need to be very careful about which company you are going to deal with. Simply picking the top ad on a search results page could end very badly.
Unfortunately, the company or technician being from the US is not a guarantee for honest service. Many businesses in the US are using dirty tricks to take advantage of people, with the unsavvy and elderly as their prime targets
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